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This
is a type of metering whereby
customers are given the latitude
to utilize the power on credit
and then pay after receipt of
invoice/ bill. LEC applies this
type of metering to all its
large customers. Large customers
contribute a major part of
revenue stream at LEC and hence
require special attention and
service arrangements.
The types of meters used in this
category are programmable
Enermax, Enermax plus and Elster
from different suppliers by thus
doing helping LEC to compare the
performance of different meters
and not relying on one supplier.
For the purpose of value added
service to our most valued
customers, LEC has adopted the
application of programmable
meters. The facilities offered
by these meters include but not
limited to; consumption data
profiling for future retrieval
and analysis, Quality of Supply
to ensure that standards are
being complied to.
LEC provides access to the
profile data to all large
customers on request. This data
helps customers in analyzing
their day-to-day consumption
patterns and the size of
generators needed for their load
during load shedding and power
failures. The data also provide
adequate tool for customers’
energy management systems.
Through this our customers also
enjoy the latitude of verifying
their electricity bills from the
first hand data.
Remote meter reading facility
also provides the on-line
billing information to our
customers. This facility is
being explored within LEC and
customers will be notified as
soon as it has been launched.
This facility is aimed at
providing service like;
automatic meter reading at
pre-determined period, generate
various reports, customers
access to meter and billing
data, automatic dispatch of
reports to customers etc. In
general, the main objective of
this system is to offer improved
customer service to our most
valuable customers.
Hand held units are used for
down loading of profile and
billing data from the meters.
This helps to eliminate the
human intervention during meter
readings. At present, data from
these units is imported into the
electronic interface, then into
the billing software, hence
reducing some human intervention
in the billing process, which
might lead to erroneous bills.
The objective is to achieve zero
billing errors.
Recent projects completed among
others include Meter Audit and
Power factor Correction, which
helped in identifying incorrect
connections, programming and
possible tampering and
rectifying them by thus doing
contributing to the objective of
zero billing errors. Power
Factor Correction project
reduced the impact on customers
when shifting from KW Demand
Charge to kVA Demand Charge.
Recent projects completed among
others include Meter Audit and
Power factor Correction, which
helped in identifying incorrect
connections, programming and
possible tampering and
rectifying them by thus doing
contributing to the objective of
zero billing errors. Power
Factor Correction project
reduced the impact on customers
when shifting from KW Demand
Charge to kVA Demand Charge. In order to quantify the benefit
of any intervention, one needs
to compare the performance of
the system after the
intervention to what the
performance would have been if
nothing was done. The problem is
that the "would have been"
scenario does not exist anymore?
Therefore, one needs some model
(baseline) to re-construct this
performance.
The following graph depicts the
desired outcome of the
intervention by the customers.
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